QETTLE Care

A QETTLE tap and system has two, simple maintenance requirements – its filter cartridge will require replacing twice a year, and its boiler tank will need an annual deep clean. Both are easy, routine jobs that you can do yourself and that are inexpensive. We’ll send you a friendly reminder to let you know when your filter cartridge needs replacing (also watch out for the LED on the base of your tap to flash red) and when it’s time to deep clean your tap’s tank. Filter cartridges cost under £30.00 and tank cleaner costs under £10.00.

You should replace your QETTLE’s filter cartridge twice a year.

Yes. The QETTLE tank should be deep cleaned annually. This is an easy, inexpensive procedure that you can do yourself.

Generally, warm soapy water or diluted washing up liquid will keep your QETTLE’s finish looking as good as new. Finish by patting dry with a soft, microfibre cloth.

Chrome and coloured finishes (copper, brass, matt black and gunmetal) should be treated with particular care and never be subjected to harsh, abrasive cleaning materials. Stainless steel and coloured finishes will benefit from a tiny amount of baby oil.

Occasionally, tiny pieces of debris (eg from building, plumbing or in a new home) can block your tap’s aearator, which will typically result in a less than smooth flow of water. Cleaning the aerator is easy. Simply unscrew the end of your tap, carefully remove the mesh insert and use a natural bristle brush to dislodge any fine particles. Take care not to lose the little O ring just inside the outlet – and ensure it is properly in place when you put it back together.

Yes - be sure to switch your QETTLE off whilst you're away to give you peace of mind. Follow these three easy steps:

1. Turn your isolation lever to switch the water off.

2. Turn the switch at the front of the boiler tank off.

3. Depressurise the tank by running the boiling water for a few seconds.